Privacy Policy

At Shiv Shakti Siddheshwar Akhara, we respect the privacy of every visitor, customer, devotee, and seeker who interacts with our website and services. Whether you are purchasing a spiritual product, making an enquiry, booking a Pooja, seeking consultation, or contacting us regarding Guru Diksha or Sadhana, the information you share with us is handled responsibly and used only for legitimate operational and service-related purposes.

This Privacy Policy explains the type of information we may collect, why we collect it, how it may be used, and the measures we take to safeguard it when you access or use our website.

Information We May Collect

When you browse our website, place an order, submit an enquiry, request a consultation, book a Pooja, enquire about Guru Diksha or Sadhana, or communicate with us, we may collect information that you voluntarily provide. This may include your full name, email address, phone or WhatsApp number, billing address, shipping address, order details, product preferences, and information submitted through website forms, email, WhatsApp, or other communication channels.

For certain spiritual services, consultations, Sadhanas, Poojas, or personalized guidance, additional information may be requested where it is reasonably necessary to understand your requirement and provide the requested service. Such information is collected only when voluntarily provided by you.

Payment Information

Payments made through the website may be processed using independent third-party payment gateways, banking systems, or other authorized payment service providers. Where payments are handled through such providers, Shiv Shakti Siddheshwar Akhara does not intend to directly store complete debit card, credit card, or other sensitive payment credentials on its website.

Payment transactions are also subject to the security standards, privacy policies, and terms of the respective payment service provider. We recommend reviewing the relevant provider’s policies whenever you make an online transaction.

How We Use Your Information

The information collected through our website is primarily used to provide and manage the services requested by you. This may include processing and fulfilling product orders, arranging deliveries, responding to enquiries, coordinating Pooja bookings, managing consultation requests, addressing Guru Diksha and Sadhana enquiries, providing product-related guidance, verifying transactions, handling eligible exchange requests, and communicating important service or order updates.

We may also use relevant information for internal administration, maintaining transaction and service records, improving website functionality and customer experience, preventing misuse, and complying with applicable legal or regulatory requirements.

WhatsApp, Phone and Email Communication

When you voluntarily provide your phone number, WhatsApp number, or email address, you authorize us to use those contact details where reasonably necessary to communicate with you regarding your enquiry or requested service.

Such communication may relate to your product order, delivery, consultation, Pooja booking, Guru Diksha enquiry, Sadhana-related request, spiritual service, product guidance, exchange request, or other relevant service updates. Providing accurate contact information helps us communicate with you efficiently.

Cookies and Website Technologies

Our website may use cookies and similar technologies to provide essential website functionality and improve the browsing experience. Cookies may assist with functions such as maintaining your shopping cart, remembering certain preferences, improving website performance, understanding general website usage, and supporting security.

You may control or disable certain cookies through your browser settings. However, disabling essential cookies may affect some features of the website, including ecommerce and shopping-cart functionality.

Third-Party Services

To operate our website and fulfil customer requirements, we may use independent third-party service providers for payment processing, shipping and logistics, website hosting, analytics, communication, social media integration, and other necessary technical or operational functions.

Where required to provide these services, limited information may be shared with the relevant service provider. Such third parties operate according to their own terms, privacy policies, and data-handling practices, and we encourage users to review those policies where appropriate.

Protection of Personal Information

Shiv Shakti Siddheshwar Akhara takes reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, loss, alteration, or inappropriate disclosure.

At the same time, users should understand that no website, internet transmission, electronic storage system, or online communication method can be guaranteed to be completely secure. We therefore cannot provide an absolute guarantee against every possible security risk.

Sharing of Personal Information

We do not sell personal information as a regular business practice. Personal information may be shared only where reasonably necessary for legitimate purposes such as processing payments, completing deliveries, operating the website, responding to customer requirements, providing requested services, preventing fraudulent activity, or complying with applicable legal and regulatory obligations.

Where information is shared with a service provider, we aim to limit it to what is reasonably required for the relevant service or transaction.

Data Retention

Personal and transactional information may be retained for as long as reasonably necessary to fulfil the purpose for which it was collected. This may include maintaining order and transaction records, responding to customer enquiries, providing after-sales assistance, resolving disputes, maintaining service records, fulfilling administrative requirements, and complying with applicable legal or regulatory obligations.

Information that is no longer reasonably required may be removed or handled according to our operational and legal requirements.

External Links and Social Media

The Shiv Shakti Siddheshwar Akhara website may contain links to external websites and platforms such as YouTube, Instagram, Facebook, payment gateways, logistics providers, or other third-party services.

Once you leave our website and access an independent third-party platform, its own privacy policy and terms will apply. Shiv Shakti Siddheshwar Akhara does not control and is not responsible for the privacy practices, security standards, availability, or content of independent third-party websites and services.

Changes to This Privacy Policy

We may revise or update this Privacy Policy periodically to reflect changes in our website, ecommerce operations, services, technology, or applicable requirements. Any updated version will become effective when published on the website.

Visitors and customers are encouraged to review this page periodically to remain informed about how their information is handled.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which your information is handled, you may contact us using the details below.

Shiv Shakti Siddheshwar Akhara
Amruteshwar Mahadev Mandir, Ghodbunder, Mumbai, Maharashtra, Bharat – 401107

Email: info@siddhakhada.com
Phone: +91 9967553715 / +91 7276370770